Cancel or refund a SuperGrok subscription

Where you bought SuperGrok decides who cancels it and who handles a refund.

Cancel on the web

1. Sign in at grok.com with the same account that holds the subscription.
2. Open grok.com/?_s=billing or go to Settings → Billing.
3. Use Manage Subscription to change plan, update payment, or cancel.

If Manage Subscription never opens, an ad-blocker or extension is usually blocking the portal. Try an incognito window or a different browser. If it still fails, contact support and ask them to escalate cancellation to billing.

Cancel on iOS or Android

• Apple App Store: cancel in Apple's subscription settings. Apple also owns App Store refunds.
• Google Play: cancel in Google Play. Refunds for Play purchases go through xAI's refund form, not Google.

X Premium and X Premium+ billing lives on X. Submit those refunds through X Help, not through xAI.

Request a refund

Refunds depend on the store that charged you:

• Web (grok.com) or Google Play: use the xAI Refund Request form while signed in with the subscription account. Approved refunds usually hit the original payment method in 5–10 business days.
• Apple App Store: request the refund through Apple.

Consumer terms say paid subscription charges are non-refundable except where the law requires it. Treat refunds as review decisions, not automatic.

Common mix-ups

• A web SuperGrok purchase will not show in the iOS or Android app if you signed in with a different login. Use the same Apple, Google, or X identity everywhere before assuming a double charge.
• A large unexpected invoice is often a SuperGrok Heavy yearly charge, not API usage. Check the purchase date and subscription history, then send support the invoice number.
• API prepaid credits are non-refundable except where local law requires a refund.