When Kaspersky blocks Grok Bot on Windows

Windows Grok Bot can fail Update, Recover, and Agent Computer connect while Android on the same account stays healthy. Network Debugger shows many failed checks. On forum 171186, two reporters (glittle, RoamPT) restored Windows by pausing Kaspersky protection. Versions seen: 0.44.0 and 0.47.0.

Staff (mohitjain) also diagnosed a separate dual Agent Computer failure on the same thread. Use this page when Android is fine and pausing Kaspersky restores Windows. Use When a duplicate Agent Computer blocks reach when staff says two copies exist and you must stop Reset/Update/Recover.

Confirm the class

Signal	Expected here
Windows Update / Recover / connect	Fails; Network Debugger noisy
Android on same account	Connects; health checks clean
Pause Kaspersky protection	Windows reaches the Agent Computer again
Resume Kaspersky	Breaks again

Restore Windows without Reset

1. Quit Grok Bot completely (tray icon included).
2. In Kaspersky, pause protection (temporary pause is enough for the test).
3. Open Grok Bot on Windows and retry connect. Skip Reset/Update/Recover while you are still testing AV.
4. If Windows connects, keep Kaspersky paused only long enough to finish work, then add a standing allow for Grok Bot / cursorvm traffic in Kaspersky network or application rules (product menus vary by edition).
5. Re-enable Kaspersky and confirm Windows still connects. If it fails again, leave a product/version note on the forum thread so staff can publish an allowlist.

If pause does nothing

Stay on the dual-copy path: do not hammer Reset. Email hi@cursor.com with your account and that Android works while Windows cannot reach the computer. Generic network steps: Fix Grok Bot “Can’t reach your computer”.

Pitfalls

• Resetting while Kaspersky still blocks the gateway — you can land in partial state for no gain.
• Treating every 171186 reply as dual-copy when Android is healthy and an AV pause restores Windows.
• Leaving protection off permanently instead of a product allow rule.