Fix “Grok Bot isn’t available on this account yet” after a password reset
Use this when the Mac Grok Bot app says it's unavailable after you reset your Cursor password. Cursor staff (deanrie, Sep 3, 2026) documented a known Mac-app failure: after you reset your Cursor password, every active session ends, but the desktop Grok Bot app can keep the old session. Requests fail, and the app labels that as “Grok Bot isn’t available on this account yet.” Check Access may send you to the download page even when the app is already installed. Spending and the web dashboard can still show SuperGrok Plus (or another eligible plan) and recent Grok Bot usage.
Staff call it a stale-session bug: the account still has access, and your computer and Bots stay on the account.
Clear the stale session
Staff’s recovery path:
- Open Grok Bot on the machine stuck on isn’t available on this account yet.
- At the bottom of that screen, find Signed in as your email and click Log out.
- Fully quit Grok Bot (menu → Quit, or
Cmd+Qon Mac / equivalent on Windows). - Open Grok Bot again and click Sign in. Complete browser sign-in with the new password on the same account.
- Return to the app. It should reconnect to your existing computer and Bots.
If Log out is missing on that screen, or the message remains after step 5, reply on the forum thread or email support with the step you got stuck on. Do not create a second account to “fix” access.
Confirm the plan is still eligible
Eligible plans, per the get-started page: "every paid individual Cursor plan or the Cursor Teams plan, or an individual SuperGrok, SuperGrok Plus, or SuperGrok Heavy subscription linked to your Cursor account" (docs.x.ai/grok-bot/get-started, checked 2026-09-25). The SuperGrok card on x.ai/pricing lists "Grok Bot access," so the docs say "linked" where pricing says "included" (checked 2026-09-25). Open the Cursor / Grok spending or access page in the browser while signed in. If SuperGrok Plus (or another eligible plan) still appears with a Grok Bot usage bar, treat the Mac message as session state, not a plan revoke.
Related
- All how-tos: How-to index.
- Sign-in problems: Finish Grok Bot sign-in and clear Legacy Privacy Mode.
- Can't reach your computer: Fix Grok Bot “Can’t reach your computer” and blank or black screens.
Pitfalls
- Check Access → download page does not mean you need a second install when Grok Bot is already in Applications.
- Password reset on phone or web still expires desktop sessions; every device that kept an old session needs Log out → Quit → Sign in.
- Distinct from Fix Grok Bot “Can’t reach your computer” and Understand Grok Bot usage and “failed to respond”.