Fix iOS can’t reach screen when Recover is missing

On iPhone, Can’t reach [Bot]’s screen may show Retry only. Desktop Grok Bot can expose Settings → Beta → Recover / Update / Reset Agent Computer. Staff threads treat the missing iOS Recover controls as a real gap, not a hidden menu.

For the desktop Recover path and general reach failures, see Fix Grok Bot can’t reach computer and Find missing Grok Bots after Recover.

What to try on iPhone

1. Tap Retry once after a short wait (computer boot can lag).
2. Force-quit Grok Bot from the app switcher, reopen, and open the same Bot again.
3. Confirm network (Wi‑Fi or cellular) and that VPN/proxy apps are not intercepting traffic if IT allows pausing them.
4. Update Grok Bot from the App Store when an update is available, then retry.

Use desktop when Recover is required

1. On Mac or Windows Grok Bot, open the same account and Bot.
2. If the computer still will not load, use Settings → Beta controls staff document for unhealthy computers: Recover, Update, or Reset Agent Computer as appropriate.
3. After Recover, confirm the Bot list; use the missing-bots how-to if roster rows disappear.
4. Return to iOS only after desktop shows a healthy computer view.

Pitfalls

• Do not assume iOS hides Recover behind an undocumented gesture; staff describe Retry-only on iPhone.
• Repeated Reset on desktop without need can wipe computer state; prefer Recover/Update when those apply.
• Hotspot or VPN changes help network path issues; they do not add Recover to the iOS sheet.