Fix Grok Bot desktop chat pane after a secret card

On Grok Bot desktop (0.43.0 and the same wave on Mac, Windows, and Linux), one conversation can stop rendering in the main pane after the bot asked for a key or password (the secret / credential card). Sidebar preview still works. Mobile still opens the thread. Other chats on the same desktop still work. Sends from desktop can still reach the bot.

Cursor staff (deanrie) diagnosed this on the forum: the "Couldn't load conversation" / "Couldn't load this conversation. Check your connection and try again" banner is misleading. Connection and the bot computer are fine.

What you will see

• Main pane empty, dark, or stuck on "Couldn't load conversation"
• Replies missing in the main pane while the left sidebar still previews them
• Same conversation opens on iPhone / mobile
• Other bots and new rooms on this desktop open normally
• Often follows a turn where the bot requested a secret or credential

What to do

1. Wait for the server-side fix. Staff said a fix already rolled out and applies to each bot computer automatically in the background. Conversations should start opening again within a few hours, and at most within 24 hours.
2. Keep working from mobile for that thread (full history stays visible there). Desktop sends still reach the bot while the pane is broken.
3. Do not Reset Agent Computer, Recover, reinstall, clear app data, or force an app update for this symptom. Staff said those steps will not help this case.
4. If the same conversation still will not open on desktop after 24 hours, reply on the staff thread with the conversation ID so they can take another look: Cannot load chat history for some Grok Bots (deanrie) and the related Windows report one chat can send but replies never render.

Related symptoms that are different

Symptom	Start here instead
Every bot says "Bot failed to respond"	Understand Grok Bot usage and failed to respond
Can't reach the agent computer / blank startup	Fix Grok Bot can't reach computer
Empty roster after sign-out on macOS	Fix macOS empty after sign-out
Rebuild / Recover loops	When a computer rebuild won't fix Grok Bot

Pitfalls

• Treat "Couldn't load conversation" as a desktop render bug for this pattern, not a network outage, when sidebar + mobile still work.
• Resetting the agent computer can make unrelated problems worse and will not clear this secret-card pane bug per staff.