Fix a SuperGrok plan missing across web and apps

A web SuperGrok purchase can look missing in the iOS or Android app (or the reverse) when each surface is signed into a different Apple, Google, or X identity. The FAQ treats this as an account mix-up first, not an automatic double charge. Source: docs.x.ai/grok/faq.

Align the same identity

1. On the store that charged you, note which login bought SuperGrok (Apple ID, Google account, or X).
2. Sign out of grok.com and the mobile apps.
3. Sign back in everywhere with that same identity.
4. Open Settings → Billing / Usage and confirm the plan and weekly pool.

X Premium+ benefits follow the linked X account. Link X under Settings → Account → Connect your X Account when you need those benefits on grok.com.

Active plan still shows Activate / Upgrade

1. Update the app to the latest version.
2. Force-quit, sign out, clear cache if available, sign in again.
3. Confirm the subscription is active in the app store’s Subscriptions list and in the Grok app.

Genuine double charge

If two platforms each show a SuperGrok charge for the same period after the logins match, contact support with both receipt numbers and ask for a refund path. Store-specific cancel/refund steps: Cancel or refund a SuperGrok subscription.

Apple Hide My Email purchases: Fix SuperGrok when Apple Hide My Email hid the account.

Pitfalls

• Buying a second plan on mobile to “fix” a web purchase that is on another login.
• Reading a large yearly SuperGrok Heavy invoice as API usage — check purchase date and plan history first.