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GROK / link-x-account-to-grok

Link your X account so Grok picks up the right subscription

link-x-account-to-grok

Use this when Grok or The X Subscription should see an X account you already pay for, or when you need X benefits on a new X Subscription seat. xAI and X are separate logins. Hub: Plans, billing and usage. Neighboring jobs: Switch Cursor, SuperGrok, and X Premium to The X Subscription, Should you switch to The X Subscription or keep your old plan?, and Compare X Subscription plans and legacy SuperGrok.

Leftover X Premium / Premium+. If you still pay for X Premium or Premium+ and have not switched, Grok only sees that benefit after the X account is linked to your xAI account.

The X Subscription. The direction is reversed: you connect a personal X account to get X benefits. Org or affiliate X accounts cannot connect (docs.x.ai/x-subscription/x-premium, checked 2026-10-13). Premium, Super, and Ultra include full X Premium+ benefits. Plus shows an X Premium checkmark on the pricing cards.

Link on the web

  1. Sign in at grok.com with the xAI or X Subscription account you actually use.
  2. Open Settings → Account.
  3. Click Connect your X Account.
  4. Finish X's sign-in page with a personal X login. Org or affiliate X accounts cannot connect.

Manage sign-in methods any time at accounts.x.ai. Connecting X is not the same as buying SuperGrok or The X Subscription.

Switching cancels leftover X Premium

If you switch those leftover X Premium or Premium+ subscriptions into The X Subscription, X Premium on the linked X account is cancelled, with an automatic prorated refund from The X Subscription flow. The new plan is charged at full price. The refund goes to the original payment method and can take a few days. App Store and Play exceptions live on Should you switch to The X Subscription or keep your old plan?.

Account issues go to support@x.ai (Colin, staff, forum 174450 #1). A completed switch is permanent and cannot be undone by Support.

Fix the “I paid but Grok says upgrade” loop

  1. Confirm the same login everywhere (web, iOS, Android). A different Google, Apple, or X identity is a different account.
  2. If you subscribed with Apple Hide My Email, keep signing in with Apple, not the relay address through Google.
  3. Restart the app, or log out and back in, after you link. Clear cache or reinstall if the upgrade prompt sticks on an active plan.
  4. If you already switched, look for an X Subscription tier, not leftover SuperGrok or X Premium wording.

Leftover X Premium refunds and billing disputes that are not part of an X Subscription switch still go through X, not xAI support. After a switch, the X Premium cancel and prorated refund are part of The X Subscription flow.

Related

Pitfalls

  • Linking X as a sign-in method is not the same as buying SuperGrok on grok.com or buying The X Subscription. Those are separate products with separate billing pages.
  • Connecting an org or affiliate X account. Official X Subscription docs say those cannot connect.
  • Expecting Support to undo a completed switch so you can relink a different X login.
  • Compromised accounts: support can cancel a subscription or delete the account so you can start over. Contact them with your user ID as soon as you notice an email change you did not make.