Link your X account so Grok picks up the right subscription

xAI and X are separate logins. If you pay for X Premium or Premium+, Grok only sees that benefit after the X account is linked to your xAI account.

Link on the web

1. Sign in at grok.com with the xAI account you actually use.
2. Open Settings → Account.
3. Click Connect your X Account.
4. Finish X's sign-in page. xAI can then read the X subscription status and apply the matching benefits.

Manage sign-in methods any time at accounts.x.ai.

Fix the “I paid but Grok says upgrade” loop

1. Confirm the same login everywhere (web, iOS, Android). A different Google, Apple, or X identity is a different account.
2. If you subscribed with Apple Hide My Email, keep signing in with Apple, not the relay address through Google.
3. Restart the app, or log out and back in, after you link. Clear cache or reinstall if the upgrade prompt sticks on an active plan.

X Premium refunds and billing disputes go through X, not xAI support.

Pitfalls

• Linking X as a sign-in method is not the same as buying SuperGrok on grok.com. Those are separate products with separate billing pages.
• Compromised accounts: support can cancel a subscription or delete the account so you can start over. Contact them with your user ID as soon as you notice an email change you did not make.